My reservation was confirmed by the booking system but I did not receive the confirmation email. What do I do?

Answer

Please allow for additional 5 minutes to receive your confirmation email. If you still haven't received it by then, there may be something wrong with your booking. Also, please check your spam folder. You need the code from the confirmation email to complete your check in, so please do not block the sender of the email. In case you cannot find the email, please ask library staff for assistance. 2 hours before the start of your reservation, a reminder will be sent by email.